Return Policy – Items Not Matching Description
We want you to feel confident when shopping with us. If the item you receive does not match the product description, you may request a return under the following conditions.
Eligibility for Returns
You may request a return if:
- The product received is different from the description or specifications listed on our website.
- The product received is a different item, size, or model from what you ordered.
- The product arrives damaged or defective due to manufacturing issues.
Return Request Period
Customers must submit a return request within 48 hours of receiving the item.
Return Conditions
To qualify for a return:
- The product must be unused and in its original condition.
- All original packaging, accessories, and manuals must be included.
- The product must not show signs of use, damage, or modification.
How to Request a Return
- Contact our support team within 48 hours of delivery.
- Provide:
- Your order number
- Photos of the product received
- A brief description of the issue
- Our team will review your request and respond within 1–2 business days.
Return Resolution
If the claim is approved, we will offer one of the following:
- Replacement of the correct item
- Exchange for another product of equal value
- Full refund
Non-Eligible Returns
Returns will not be accepted if:
- The product was used or damaged after delivery.
- The return request was made after the allowed return period.
- The product matches the description but does not meet personal preference